Teesside Estates are committed to protecting your privacy. This privacy policy explains how and for what purposes we use the information collected about you via www.teesside-estates.co.uk (referred to below as "this website"). By using this website and any services we offer via this website, you are agreeing to be bound by this privacy policy in respect of the information collected about you via this website. If you have any queries or comments about the privacy policy or our use of your personal information, please get in touch with us by emailing us at info@teesside-estates.co.uk or writing to The Manager at Teesside Estates 24 Milton Street, Saltburn-by-the-sea TS12 1DG.

We use the information collected to help our staff provide more personalised services to you, provide information services to relevant third parties, improve the features and services we offer and support our own marketing and promotion efforts. When you visit, register or use the services on this website, you may be asked to provide certain information about yourself, including your name and your contact details. We may also collect information about your use of this website as well as information about you from the emails or letters sent to you. Finally, we may collect information about your property and the type of property you wish to purchase.

Your information will enable us to provide you with access to all parts of this website and to supply the services and features that you have requested. We may use the information to identify patterns, which we can use in our marketing, and to help us develop, administer, support and improve our services and features.In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to this website or our services. We might also use your information to email you with details about any other products or services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please email us at info@teesside-estates.co.uk and tell us.

The information that you complete on this website is recorded by us and is used by the agency staff. This helps them provide you with a more personalised service. We also record details of your last search to help them find property that matches your requirements more closely. When you use the 'email a friend' feature of this website we record which properties you have been sent to the friend solely so that we can track the popularity of those properties. We record the other details provided in the email for internal monitoring of the service. We will not add any information collected in this manner to our mailing lists to protect you and the recipient's privacy. If you register with us, we save the details you provide and use them to enable us to personalise the service we offer to you. You can update your details at any time via the site. If you save properties you are interested in, we can identify which properties you have saved. If you use the email updates feature to receive notification when new properties matching your criteria are added to this website, we record the settings you use and which properties have been sent to you.

We retain access to all personal information that we have collected from you. Teesside Estates are not responsible for the privacy policies and practices of any other websites, even if you access them using links from this website or if you can access this website or use our services from them. We therefore recommend that you check the privacy policy of each site that you visit and make sure that you are comfortable with the terms of such policies before providing any personal information. If you have consented on your details page or the appropriate email form, we may provide any of the information we collect to carefully screened third parties to contact you regarding products or services that we think may be of interest to you. If you change your mind about being contacted by these third parties in the future, please email us at info@teesside-estates.co.uk and tell us. If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. We will not otherwise disclose, sell or distribute your information to any third party without your permission unless Teesside Estates are required to do so by law.

Registered users of this website can update their information and change settings on their your details page once signed in. Non-registered and registered users of this website can request we provide them with a copy of the personally identifiable information we hold via info@teesside-estates.co.uk. You may ask us to make any necessary changes to ensure that such information is accurate and kept up-to-date. We may charge a small administration fee to cover the data search, preparation and delivery. Like many websites, we use cookies to enable us to personalise your visits to this website, simplify the signing-in procedure, keep track of your preferences and to track the usage of this website. Your browser will have the option to prevent websites using cookies but please note that this may reduce the functionality of this website and other websites.

Like all websites, our servers automatically record 'log files' containing information about the volume and characteristics of our website traffic e.g. IP address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how our site is used that help us to monitor and improve the service. We cannot identify you from your log files. We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission and to prevent unauthorised access to it. The computers that store the information are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access. All of the information we collect or record is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you. We may require you to co-operate with our security checks before we disclose information to you. You can update the personal information that you give us at any time by viewing your details page.
We will retain your information for a reasonable period or for as long as is required by law. We may change this privacy policy from time to time as we add new services or features or in response to changes in the law or our commercial arrangements. Any changes to this privacy policy will be posted on this website.